We are slowly re-building our crew after the devastating effects of the COVID pandemic that resulted in the loss of 75% of our visitation for 3+years. 

We are regularly hiring, and applications will be kept on-file and reviewed as positions arise. 

This is a great opportunity to work in the exciting customer-focused & fast-paced environment of Guest Services!

•         Popular Perth Tourist Attraction
•         Customer-focused culture
•         Challenging & rewarding hands-on role

RESPONSIBILITIES:

Customer Service:

• Provide welcoming, approachable, prompt and efficient customer service
• Remain aware of work environment by continual monitoring and anticipation of customer requirements
• Willingness to make the customer your first priority

Ticketing: 

• Welcome visitors at park entry, using POS system
• Provide map & timetable and assist with directions/information

Souvenir/Gift Shop:

• Assist in the sale of souvenirs, gifts and merchandise
• Assist with stock replenishment

Kiosk:

• Assist in the sale of hot and cold light refreshments
• Basic food prep (sandwiches, fruit salad, milkshakes, etc – no cooking)
• Assist with stock replenishment

General Cleaning: 

• Assist to ensure excellent presentation, health and safety by ensuring floors, windows, tables & chairs, highchairs, shelves/displays, display cabinets/ fridges, appliances, storage areas, etc are clean, tidy and well maintained
• Spot-clean public toilets (outside of professional-cleaner hours)

SHIFTS (as at May 2023) 

We are open 364 days of the year. We roster a variety of full-day and half-day shifts across weekdays and weekends (there are no school-hours, after-school, or full-time positions available). 

Weekend availability is a requirement for all staff. You must be available to work both Saturdays and Sundays; however you would only be rostered to work one weekend day (alternating each week where possible).  

We are currently seeking staff for 3-4 shifts per week (one must be a weekend). Hours may increase (for those who want more) as we slowly emerge out of the pandemic. 

WE WILL BE SEEKING THE FOLLOWING SKILLS AND ATTRIBUTES:

Customer Service:

• Demonstrate an understanding of superior customer service
• Have a personality to suit our tourist-attraction culture
• Cultural sensitivity

Attributes:

• Confidence, assertiveness and composure
• Discretion and tact  
• Excellent verbal and written communication skills
• Honesty and integrity
• Commitment to workplace health and safety
• Reliability
• Team player and a willingness to assist
• A "can do" attitude with a drive to achieve excellence
• Enjoy the "hustle and bustle" of a busy workplace
• Understand the importance of workplace confidentiality

Experience:

• Efficient use of POS/cash registers and eftpos facilities is highly regarded
• Experience working in a tourist attraction or similar is highly regarded

Other Pre-Requisites: 

• Flexible availability
• Be in good health as the position requires you to be on your feet for the shift
• Have a reliable vehicle to get to and from work, without the use of public transport
• Be prepared to provide an up-to-date Police Clearance
• Be prepared to provide a minimum of 2 recent professional verbal references
• This is a permanent part-time position and is therefore not suited to applicants on a working visa
• You would complete an Induction prior to commencement
• You would commence on a 6 month probationary trial period
• A uniform t-shirt, jumper/jacket and name badge are supplied. You would be required to supply full-length pants (dark denim or dark blue) and black, flat, closed-in shoes.

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